Privacy Policy

Effective date: July 4, 2026

Havenwood Care ("we," "us," or "our") is a Connecticut-licensed homemaker-companion agency (DCP HCA #0002903) located at 1053 Farmington Ave, Farmington, CT 06032. This policy explains what information we collect through our website, havenwoodcare.com, how we use it, and the choices you have. We keep it in plain English on purpose.

Information We Collect

When you fill out a form on our website (a consultation request, booking form, or assessment request), you may provide:

• Your name, phone number, and email address
• Your town or address
• The type of care you are interested in
• Anything you choose to share in the message field, which may include information about a loved one's health, routines, or care needs

We only receive what you type. We do not require you to share medical details to contact us, and you should share only what you are comfortable sharing through a web form. Care-related details are best discussed by phone.

Like most websites, our hosting provider may automatically log basic technical information such as IP addresses, browser type, and pages visited. If we use analytics tools (such as Google Analytics), they collect similar usage data to help us understand how visitors use the site.

How We Use Your Information

• To respond to your inquiry and contact you about care services you requested
• To prepare for and schedule consultations and assessments
• To improve our website and understand how families find us
• To comply with legal and licensing obligations

We do not sell your personal information. We do not share it with third parties for their marketing. We will never spam you.

How Form Submissions Are Delivered

Form submissions are transmitted through Web3Forms, a form delivery service, and delivered to our business email, which is hosted by Google (Gmail). These providers process the data solely to deliver it to us and are bound by their own privacy and security practices.

Third-Party Services We Use

• Hostinger hosts our website
• Web3Forms delivers form submissions to our inbox
• Google provides our business email, web fonts, and, if enabled, website analytics

These services may set cookies or collect technical data as part of how they operate. We do not control their practices; their own privacy policies apply to the data they process.

Data Retention

We keep inquiry information as long as needed to respond to you and, if you become a client, as required by Connecticut licensing and record-keeping rules. If you contacted us but did not become a client, you can ask us to delete your inquiry at any time.

Your Choices

• You can contact us without using the forms at all: call (860) 703-4760
• You can ask us what information we have about you
• You can ask us to correct or delete your information, and we will honor the request unless a legal or licensing obligation requires us to keep it

To make any of these requests, email info@havenwoodcare.com or call us.

Security

Our website is served over HTTPS, and we limit access to inquiry information to the people who need it to respond to you. No method of transmission over the internet is 100% secure, which is another reason we suggest keeping detailed health information to phone conversations.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has submitted information through our site, contact us and we will delete it.

Changes to This Policy

If we change this policy, we will update it on this page with a new effective date. Meaningful changes will be reflected here before they take effect.

Contact Us

Havenwood Care
1053 Farmington Ave, Farmington, CT 06032
(860) 703-4760 · info@havenwoodcare.com